Help

1. Open Find care providers.
2. Select Use current location or choose Select previous location.
3. To enter a different place, tap Change location and select country, state, and town.
4. Select one or more provider types and choose a primary type if prompted.
5. Set Sort as your last step, then tap Search.
6. We open a Google Maps search in a new tab. Use Google to view results and directions.

Powered by Google is shown where relevant.

The red H button is a quick route to search for nearby care providers. It does not contact emergency services.

1. Tap the red H button on the homepage body.
2. If your device asks for location access, choose Allow to use current location.
3. If you deny access, you can still search using a previous or manual location.

If you believe you have an emergency, contact local emergency services immediately.

Google Maps did not open

• Your browser may have blocked popups. Allow popups for this site and try again.
• Try opening the search again using the Search button.

Location permission denied

• Use Select previous location if you have one saved.
• Use Change location to manually select country, state, and town.

Still stuck? Contact us and include your device and browser.

Vouchers are designed to help others pay for HealthCentreApp subscriptions so they can use digital health tools to manage their health.

Corporate use case:

1. An employer purchases vouchers in bulk.
2. Vouchers are distributed to staff.
3. Staff redeem vouchers to activate subscriptions.

What you can do now:

• Contact us with expected staff numbers and the country.
• Tell us whether you want Standard, Premium, or mixed coverage.

Contact us about corporate vouchers

AI supported features are coming soon. AI does not replace a clinician and should not be used for emergencies.

What you can do now:

• Read our AI Policy to understand how consent, safety, and data handling will work.
• Contact us if you want to partner or pilot AI features.

Open AI Policy • Contact us about AI

CareConnect is the secure conversation space used for care coordination, including appointments created in CareDiary. Participants join using a secure link and can view the agreed Summary Medical Record (SMR) for the appointment.

How it will work:

1. The organiser creates an appointment in CareDiary and selects the SMR to share.
2. Participants receive a one time link by email or WhatsApp.
3. Opening the link takes them into CareConnect, where they can chat and view the shared SMR.
4. After the appointment, the organiser records the outcome and next steps for the appointment.
5. For repeat appointments, earlier outcomes can be referenced as history.

What you can do now:

• Use Find care providers to locate support in your area.
• Prepare a short summary of your current symptoms, medications, and concerns.
• Contact us if you want to join a pilot for CareConnect.

Contact us about CareConnect

ChildHealth will allow an adult account to manage a child profile as a dependant, with the same privacy and safety principles applied.

Expected approach:

• Child profiles are managed under an adult account until age 16, when the child can create their own account and transfer their health history.
• Each child profile is billed at the same rate as the adult profile.
• Where supported, you can switch between Adult and Child using a profile selector.

Likely areas where a profile selector will be available:

• Core care modules (records, requests, and appointment chat)
• AI guidance tools (where enabled)
• Appointments and follow ups
• Monitoring tools for children (where enabled)

What you can do now:

• Keep a simple record of vaccinations, allergies, and key milestones.
• Contact us if you want to join early testing for ChildHealth.

Contact us about ChildHealth

Consultant support is coming soon. The goal is to help users access guidance from approved professionals, especially where local support is limited.

What you can do now:

• Use Contact us to describe your need and country.
• Include whether you want remote guidance, a second opinion, or general support.

Contact us about consultant support

CdHP is a coming soon initiative designed to train local citizens to support vulnerable citizens with onboarding and safe use of HealthCentreApp.

Expected steps:

1. Apply or register interest.
2. Complete training modules and guidance on safeguarding.
3. Verification and onboarding.
4. Start supporting vulnerable citizens within the platform.

Contact us about CdHP training

CareRecord helps you keep your key health information in one place, and share it safely when needed.

1. Open CareRecord.
2. Complete your Summary Medical Record (SMR) (allergies, conditions, medicines).
3. Upload documents (test results, prescriptions, discharge letters).
4. Use record access controls to share access with a care provider or a trusted supporter.

CareRequest lets you request care and share the right information before you arrive.

1. Select the care provider you want (from Find care providers or a saved link).
2. Choose the reason for the request (for example consultation, test, refill).
3. Attach any relevant notes or documents from your record.
4. Send the request and track updates.

CareSecure controls who can view your information and keeps an audit trail.

• Grant access to a care organisation or a Community DigitalHealth Practitioner (CdHP/ChDP).
• Enable time‑bound sharing, and revoke access anytime.
• Review the audit log to see what was accessed and when.

CareMonitor helps you track vitals and symptoms over time, and share readings when you need support.

• Log readings (for example blood pressure, glucose, weight).
• Set simple reminders for checks.
• Share a recent summary during an appointment.

RemoteCare supports follow‑ups without travelling, when a provider offers remote support.

• Join a scheduled remote session from an invite link.
• Share selected readings where needed.
• Keep notes and agreed actions in your record.

The AI Symptom Checker provides guidance to help you decide what to do next. It does not replace a clinician.

• Describe your symptoms and how long you have had them.
• Review suggested next steps and red flags.
• Use Find care providers to locate the right service.

Sponsorship supports HealthCentreApp and may show sponsored messages or listings.

• Sponsored items are labelled Sponsored.
• Citizen users and partners may be able to create adverts for local businesses (where available).

Monetise allows eligible users to earn by helping others adopt HealthCentreApp and by supporting approved adverts and vouchers.

• Share your referral code where permitted.
• Track registrations and eligible earnings in your dashboard.
• Some earnings may require training or role approval (for example CdHP/ChDP).

HealthCentreApp rolls out in editions and plans.

• Public Edition: the general public service (global rollout).
• Licence Edition: customised for an organisation.
• National Edition: customised for a country or region.
• Plans may include Free, Standard, and Premium, depending on country and rollout stage.

Care Vouchers (gift vouchers) let someone sponsor care benefits for a citizen or group (where enabled).

• Buy or receive a voucher.
• Redeem it to activate the covered plan or benefit.
• Track redemption and expiry in your account.