Terms of Service

These Terms of Service govern your use of HealthCentreApp websites, web apps, and related services (the “Service”). By using the Service, you agree to these Terms.

1) About the Service

HealthCentreApp provides digital tools to help users manage and organise health related information, connect with support, and find care providers using third party map services. Some features may be labelled “Coming soon” and may not be available yet.

We may introduce new features, update existing features, or discontinue features. We will try to do this in a way that is fair and transparent.

2) Eligibility

• You must be able to form a legally binding contract to use the Service.
• If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation.
• Where local law requires age limits or parental involvement, you must comply with those requirements.

3) Accounts and security

• You are responsible for keeping your login details confidential and for activity on your account.
• You must provide accurate information and keep it up to date.
• We may suspend access if we reasonably believe an account is compromised or being misused.

4) Health information and AI features

The Service may allow you to store health information and use AI supported features (for example, symptom guidance or summaries). These tools are provided for informational support only and are not a substitute for professional medical advice, diagnosis, or treatment.

• Always seek advice from a qualified clinician for medical concerns.
• Do not rely on the Service for urgent or emergency situations.
• AI outputs may be incomplete or inaccurate. You are responsible for how you use the information.

You control what you enter and what you share. If the Service asks for consent to access records or summaries, you can refuse or withdraw consent.

5) Location services and Google Maps

If you use “Find care providers”, you can choose to use your current location, a previous location saved on your device, or a manually selected location. When you open map results, your search query and location context may be processed by Google Maps or another third party service.

Third party services are governed by their own terms and policies. We do not control third party search results, availability, or accuracy.

Powered by Google is displayed where relevant.

6) Plans, editions, and pricing

We may offer different plans and editions, including public service and subscription plans. Some editions or community initiatives may be “Coming soon”.

• Free plan: includes core public service features as described in the Service.
• Standard plan: pricing varies by country. In Nigeria, our target price starts from ₦10,000 per year.
• Premium plan: pricing varies by country. In Nigeria, our target price is ₦20,000 per year.
• Organisation and national programmes: quote based.

Prices, features, and eligibility may change. We will display the applicable price before you purchase or renew.

7) Payments, renewals, and refunds

• Where applicable, payments are processed via a third party payment provider.
• Subscriptions may renew unless cancelled in line with the Service instructions.
• Refunds, if offered, are subject to the rules shown at purchase and any consumer rights that apply.

8) Community features, adverts, vouchers, and monetisation

The Service may include community and partner features such as community practitioners (CdHP), vouchers, adverts, sponsorship, and monetisation. These features may be provided on an invite, approval, or eligibility basis and may be labelled “Coming soon”.

• Monetisation and revenue share: may require a Standard or Premium plan and may be subject to approval rules.
• CdHP: participation may require training, verification, and safeguarding expectations.
• Vouchers: vouchers may be offered to help others pay for HealthCentreApp subscriptions, subject to rules shown at purchase.
• Adverts and sponsorship: advertisers are responsible for their content. We may review, reject, or remove adverts to protect users and trust.

9) Acceptable use

You must not misuse the Service. For example, you must not:

• break the law or infringe another person’s rights
• upload malicious code, attempt to hack, or disrupt the Service
• submit false, misleading, or harmful health information for abusive purposes
• use the Service to harass, exploit, or endanger others
• scrape, copy, or reuse the Service in ways that harm our users or systems

We may investigate misuse and take action including suspension or termination.

10) Intellectual property

The Service and its content (excluding content you upload) are owned by HealthCentreApp or its licensors. You receive a limited, personal, non-transferable right to use the Service in line with these Terms.

You retain rights to content you upload. You grant us a licence to host, process, and display it only to provide the Service and as you instruct.

11) Service availability

We aim to keep the Service available, but we do not guarantee uninterrupted access. We may suspend the Service for maintenance, security, or operational reasons.

12) Liability

Nothing in these Terms limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, the Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude warranties and limit liability for indirect or consequential loss, loss of profits, loss of data, or business interruption.

If you are a consumer in the UK, you may have statutory rights that cannot be excluded.

13) Suspension and termination

• You may stop using the Service at any time.
• We may suspend or terminate access if you breach these Terms or if we must do so for legal or security reasons.
• Where reasonably possible, we will give notice and an opportunity to address issues.

14) Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, where appropriate, provide notice in the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

15) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. If you are a UK consumer, you may bring legal proceedings in the UK courts where you live. Otherwise, disputes may be brought in the courts of England and Wales.